Return Policy

1. General Return Policy

We aim to provide high-quality products and excellent customer service. If you are not completely satisfied with your purchase, you may return the product under the conditions outlined below.

2. Eligibility for Returns

To be eligible for a return, your item must be:

• Unused and in the same condition that you received it.
• In the original packaging.
• Accompanied by the receipt or proof of purchase.

3. Return Period

You can return an inverter or tubular battery within 30 days from the date of purchase.

4. Non-Returnable Items

Certain types of goods are exempt from being returned:

• Items with visible signs of use.
• Products that have been installed or used.
• Any item not in its original condition, damaged, or missing parts for reasons not due to our error.
• Gift cards.

5. Return Process

Initiate a Return:

Contact our customer service at connect@sonicgroup.co.in or +91-9021244333 to initiate a return. Provide your order number, details of the product, and the reason for the return.

Return Authorization:

Once your return request is approved, you will receive a Return Merchandise Authorization (RMA) number and return instructions.

Shipping:

Pack the item securely in its original packaging. Include the receipt or proof of purchase and the RMA number. Ship the item to the address provided by our customer service team.

6. Return Shipping Costs

If the return is due to our error (e.g., you received an incorrect or defective item), we will cover the return shipping costs. If the return is for any other reason, you will be responsible for paying the return shipping costs.

7. Refunds

Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within a certain amount of days.

8. Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, contact us at connect@sonicgroup.co.in or call +91-9021244333.

9. Warranty Returns

Contact our customer service team to initiate a warranty return.

10. Contact Us

If you have any questions about our return policy, please contact us:

Email: connect@sonicgroup.co.in or
Phone: +91-9021244333

Address: Office 104 & 105, Dhruta Complex, Kelkar Road, Narayan Peth, Pune -411030, India