Refund Policy

Overview

At Sonic Distributors, we strive to ensure our customers are completely satisfied with their purchases. If you are not entirely satisfied with your purchase, we’re here to help.

Returns Eligibility:

• Products must be unused and in the same condition that you received them.
• Products must be in the original packaging.
• The return must be initiated within 15 days of purchase.

Non-returnable items:

• Products purchased on sale or with a discount.
• Customized or personalized items.
• Products that have been installed or used.

Return Process:

1. Contact our customer service team at connect@sonicgroup.co.in or +91-9021244333 to initiate a return.
2. Our team will provide you with a Return Merchandise Authorization (RMA) number.
3. Pack the product securely in the original packaging and include the RMA number.
4. Ship the product to Office 104 & 105, Dhruta Complex, Kelkar Road, Narayan Peth, Pune - 411030.

Refunds Inspection:

Once we receive your item, we will inspect it and notify you of the status of your refund. If the return is approved, we will initiate a refund to your original method of payment.

Refund Timeline:

• Credit card refunds typically take 5-10 business days to appear on your statement.
• Bank transfer refunds may take up to 14 business days.

Shipping Costs:

Shipping costs for returning items are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, contact us at connect@sonicgroup.co.in or +91-9021244333.

Warranty Claims

Contact our customer service team for assistance.

Contact Us

If you have any questions about our refund policy, please contact us:

Email: connect@sonicgroup.co.in or
Phone: +91-9021244333

Address: Office 104 & 105, Dhruta Complex, Kelkar Road, Narayan Peth, Pune - 411030, India